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PalehuiGo Terms of Use (EULA) and Terms of Service

Last Updated: February 2026

1. Acceptance of Terms

By downloading, installing, accessing, or using the PalehuiGo mobile application (“App”), you agree to be bound by these Terms of Use (EULA) and Terms of Service (“Terms”). If you do not agree, you may not use the App.

These Terms constitute a legally binding agreement between you and Palehui LLC (“PalehuiGo,” “we,” “us,” or “our”).

If you are using the App on an Apple device, you also agree to Apple’s applicable terms and acknowledge that Apple is not responsible for the App or its content.

2. Description of Service

PalehuiGo is a marketplace platform that connects customers (“Clients”) with independent service providers (“Contractors”) for automotive-related services, including but not limited to:

  • Vehicle detailing

  • Tire services

  • Mobile refueling

  • Oil changes

  • Battery services

  • Locksmith services

  • Towing

  • Glass repair

  • Vehicle inspections

PalehuiGo facilitates discovery, communication, scheduling, service request management, and (when enabled) payment processing.

Contractors are independent third parties. They are not employees, agents, joint venturers, or representatives of PalehuiGo. PalehuiGo does not directly perform automotive services.

3. Eligibility and Accounts

To use certain features, you must create an account.

You agree to:

  • Provide accurate and complete information

  • Keep login credentials confidential

  • Be responsible for activity under your account

  • Notify us of unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Independent Contractor Relationship

Contractors are independent service providers. PalehuiGo does not:

  • Control how services are performed

  • Guarantee service outcomes

  • Employ Contractors

Clients acknowledge that service agreements are between Client and Contractor directly.

5. Completion Confirmation and Payment Authorization

5.1 Dual Confirmation Requirement

For marketplace service payments (when enabled):

  • A Contractor may mark a service as completed.

  • The Client must confirm completion before payment is processed.

  • No charge is initiated until both parties confirm service completion.

This dual-confirmation process is designed to protect both Clients and Contractors.

5.2 Payment Processing

When marketplace payments are enabled:

  • Payments are processed by a secure third-party payment provider (such as Stripe).

  • PalehuiGo does not store full credit card information.

  • By confirming payment, Clients authorize the charge shown in the App.

6. Fees and Platform Charges

PalehuiGo may charge a service/platform fee for facilitating marketplace transactions.

The applicable fee:

  • Is displayed clearly before payment

  • May vary based on subscription tier or service type

  • Is included in the total shown before confirmation

PalehuiGo reserves the right to modify fees with prior notice in the App.

7. Contractor Subscription Plans (Digital Features)

Certain digital features for Contractors are offered through in-app purchases.

These purchases unlock digital tools only (e.g., job visibility, limits, analytics) and do not guarantee earnings.

7.1 Auto-Renewable Subscriptions

If you purchase an auto-renewable subscription:

  • Payment is charged to your Apple ID at confirmation.

  • Subscriptions renew automatically unless canceled at least 24 hours before renewal.

  • Renewal charges occur within 24 hours before the end of the billing cycle.

  • Subscriptions are managed via Apple ID > Subscriptions.

7.2 Non-Renewing Purchases

Lifetime access (if offered) provides ongoing access to designated digital features and does not guarantee marketplace demand.

7.3 Refunds for In-App Purchases

All App Store in-app purchase refunds are handled by Apple in accordance with Apple’s policies.

8. Cancellations and No-Shows

Unless otherwise stated in the App:

  • Free cancellation: up to 2 hours before scheduled service

  • 50% charge: within 2 hours

  • Full charge: no-shows or cancellations after Contractor arrival

Specific services may have additional terms disclosed before booking.

9. Disputes and Refunds (Marketplace Services)

If a dispute arises:

  • Clients may report an issue in-app.

  • Payments are not processed until completion is confirmed.

  • Refund decisions are handled in accordance with platform policy and applicable payment processor rules.

Chargebacks may result in account suspension pending investigation.

PalehuiGo reserves the right to review disputes and take administrative action.

10. Ratings and Reviews

Users may leave ratings and reviews.

You agree that reviews:

  • Must be honest and not defamatory

  • May be removed if fraudulent or abusive

  • May be used for quality monitoring

11. Account Suspension and Termination

We may suspend or terminate accounts for:

  • Fraudulent activity

  • Repeated disputes

  • Harassment or misconduct

  • Violation of these Terms

We may also block Contractors for safety or quality concerns.

12. User Conduct

You agree not to:

  • Engage in illegal activity

  • Submit false information

  • Attempt to bypass platform payment systems

  • Interfere with platform security

13. Privacy and Data Use

Use of the App is subject to our Privacy Policy.

The App may collect:

  • Name, email, phone number

  • Location data (for service matching and ETA)

  • Device identifiers

  • Payment metadata (processed by Stripe or Apple)

We do not store full card details.

14. Disclaimers

THE APP IS PROVIDED “AS IS.”

PALEHUIGO DOES NOT GUARANTEE:

  • Service quality

  • Contractor availability

  • Earnings for Contractors

  • Continuous, error-free operation

15. Limitation of Liability

To the fullest extent permitted by law, PalehuiGo is not liable for:

  • Services performed by Contractors

  • Vehicle damage or loss

  • Indirect or consequential damages

  • Lost profits or data

Our maximum liability shall not exceed the total platform fees paid in the preceding 3 months.

16. Indemnification

You agree to indemnify and hold PalehuiGo harmless from claims arising out of:

  • Your misuse of the App

  • Your violation of these Terms

  • Services you perform (Contractors)

17. Governing Law

These Terms are governed by the laws of the State of California.

Disputes shall be resolved in California courts unless mandatory law requires otherwise.

18. Apple-Specific Terms

If you access the App through Apple:

  • Apple is not responsible for the App or its content.

  • Apple has no obligation to provide maintenance or support.

  • In the event of App failure, you may notify Apple for refund in accordance with Apple policy.

  • Apple and its subsidiaries are third-party beneficiaries of this EULA.

19. Changes to These Terms

We may update these Terms from time to time.

If material changes occur, we will update the “Last Updated” date and may notify users in-app.

Continued use after updates constitutes acceptance.

20. Contact Information

Palehui LLC
San Francisco, California
Email: palehuia@palehui.shop