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PalehuiGo Privacy Policy

Last Updated: February 2026

1. Introduction

Palehui LLC (“PalehuiGo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PalehuiGo mobile application (“App”).

If you do not agree with this policy, please do not use the App.

2. Information We Collect

2.1 Information You Provide

Account Information

  • Name

  • Email address

  • Phone number

  • Profile photo (optional)

  • Account credentials

Vehicle Information

  • Make, model, year

  • License plate number (encrypted)

  • Service photos

  • Service history

Contractor Information

  • Business information (if applicable)

  • Service areas

  • Job history

  • Ratings and reviews

2.2 Payment Information

When marketplace payments are enabled:

  • Payments are processed securely through third-party payment processors (such as Stripe).

  • We do not store full credit card numbers.

  • We may store limited payment metadata (e.g., payment status, last 4 digits, transaction ID).

In-app purchases (subscriptions) are processed by Apple through your Apple ID.

2.3 Location Data

We may collect:

  • Precise or approximate location (if permitted)

  • Service address

  • GPS tracking during active jobs (if enabled)

Location is used for:

  • Matching Clients with nearby Contractors

  • ETA calculations

  • Fraud prevention

You may disable location permissions in your device settings.

2.4 Usage & Technical Information

We automatically collect:

  • Device type and OS version

  • App version

  • Log data

  • Crash reports

  • Interaction data

  • Push notification tokens

2.5 Communications

We collect communications between Clients and Contractors within the App to:

  • Support dispute resolution

  • Investigate fraud or abuse

  • Improve service quality

3. How We Use Your Information

We use your information to:

  • Provide and maintain marketplace services

  • Facilitate service requests and job completion confirmations

  • Process payments (via Stripe or Apple)

  • Enable the dual-confirm completion workflow before charging

  • Handle disputes and refund requests

  • Provide customer support

  • Improve app functionality

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis includes:

  • Performance of a contract

  • Legitimate business interests

  • Legal compliance

  • Consent (where applicable)

5. How We Share Information

We may share your information with:

5.1 Contractors

To enable service fulfillment, including:

  • Name

  • Contact information (when necessary)

  • Service details

  • Location

5.2 Payment Processors

  • Stripe (for marketplace transactions)

  • Apple (for in-app purchases)

5.3 Service Providers

  • Cloud hosting providers

  • Analytics providers

  • Customer support platforms

5.4 Legal Compliance

We may disclose information if required by law or to:

  • Enforce our Terms

  • Protect safety

  • Investigate fraud

  • Respond to court orders

6. Data Security

We implement appropriate safeguards, including:

  • Encryption at rest

  • TLS/SSL encryption in transit

  • Encrypted license plate storage

  • Secure authentication systems

  • Role-based access controls

  • Regular security reviews

Sensitive credentials are stored securely using device-level protections (e.g., iOS Keychain, Android Keystore).

No system can guarantee 100% security.

7. Data Retention

We retain data:

  • As long as your account is active

  • As needed to provide services

  • As required for dispute resolution

  • As required by law

After account deletion:

  • Personal data is deleted within 30 days

  • Certain records (e.g., payment, tax, fraud logs) may be retained as required by law

  • Aggregated and anonymized data may be retained indefinitely

8. Account Deletion

You may delete your account within the App.

Upon deletion:

  • Active sessions are terminated

  • Personal data is scheduled for deletion

  • You may no longer access the App

9. Your Privacy Rights

9.1 California Residents (CCPA/CPRA)

You have the right to:

  • Know what personal data we collect

  • Access your data

  • Request deletion

  • Correct inaccurate data

  • Opt out of data sale (we do not sell personal data)

9.2 European Residents (GDPR)

You may:

  • Access your data

  • Request correction

  • Request deletion

  • Request restriction of processing

  • Object to processing

  • Request data portability

To exercise rights, contact: palehuia@palehui.shop

10. Children’s Privacy

The App is not intended for children under 16.

We do not knowingly collect personal information from children under 16.

11. Disputes and Fraud Prevention

We may retain and analyze data to:

  • Investigate disputes

  • Prevent fraud

  • Respond to chargebacks

  • Enforce platform rules

Admin actions may be logged for accountability.

12. Push Notifications

We may send:

  • Service updates

  • Completion confirmations

  • Payment status updates

  • Administrative notices

You can manage notification preferences in device settings.

13. International Transfers

Your data may be processed in the United States or other jurisdictions where our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

If material changes occur, we will:

  • Update the “Last Updated” date

  • Provide notice within the App if appropriate

15. Contact Us

Palehui LLC
San Francisco, California
Email: palehuia@palehui.shop